But some conditions qualify you for an exchange :
- If the delivered product is not the product that you ordered.
- If the problem you’re facing is due to an error in the product’s manufacturing. If the size, color or model, of the delivered product, are different from what was ordered.
- For an exchange, both the packaging and the product must be in perfect condition.
Shipping & delivery Policy
We deliver our products daily to all Kuwait areas (except farms and chalets ) , your order will arrive at the same day if the order is made before 2 pm or will arrive the day after for orders made after 2 pm .
Delivery to all Kuwait areas costs 3KD.
We also offer an international shipping . Orders will be shipped within 24 hours of payment confirmation.
For GCC & international countries orders shipping Cost will be calculated automatically at checkout according to the destination and the total cost of your order (number of items). PLEASE note that the shipping price paid does not include any customs fees imposed by your country , which are paid by the customer upon delivery.
Orders from GCC & International countries are shipped with DHL .
Orders from GCC will arrive within 2-5 Business Days.
Orders from international countries will arrive within 5-7 Business Days.
Our stores :
- Salmiya - Salam Mubarak Street - Dalal Complex - M floor
Opening hours :
Saturday – Thursday : 10am – 10pm
Friday : 2pm – 10pm
- Eqaila - The Gate Mall - M floor
Opening hours :
From Saturday To Friday 10am – 11pm